We want you to have the best experience with your video sessions. Here's a few easy tips:
GET THE BEST CONNECTION!
If using a cellular or WiFi connection, make sure you have 4-5 bars. 1-3 produces freezing and problems connecting with your therapist.
You might consider setting up your session in the room with the best WiFi connection.
Use an Ethernet cable to plug into your laptop when you can.
FOLLOW THE CONNECTION...
If using a cell phone, you might have better luck going to a park or a friends home where reception is better, just for your session.
WE NEED TO SEE YOU!!
Point the camera straight at you, don't hold it in your hand. You will have to move around in several ways during the session. Prop the phone or laptop on a shelf and step back. You should be able to see your entire body on the screen.